Ryanair vs the world

Ryanair’s miserable, humiliating customer service (this grizzled 45 year-old seasoned traveller was reduced to tears by a nasty piece of work representing Ryanair at Cork Airport a few weeks ago) isn’t the problem. Offering O’Leary and his staff advice on how to improve it or how to respond better to bloggers and Twitterers is [...]

Is this what they call an ‘experience brand’?

“a striking new bird for the future”

Innovation in weird snacks

Shelter brands?

Sarcastic link title of the month award