Ryanair’s miserable, humiliating customer service (this grizzled 45 year-old seasoned traveller was reduced to tears by a nasty piece of work representing Ryanair at Cork Airport a few weeks ago) isn’t the problem. Offering O’Leary and his staff advice on how to improve it or how to respond better to bloggers and Twitterers is pointless. [...]
Steve Bowbrick
Bowblog is where Steve Bowbrick blogs. Also available on Twitter. At Slash Reading I curate great non-fiction and at Audiolibre.net I collect free audio from all over the place.-
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