Bus drivers, bus conductors and the spirit of Tobruk in Sloane Square

Loyalty, respect and transgression on the number 10s.

Black and white photo taken through the window of a London bus showing part of an older open-platform Routemaster bus in the background, a passenger visible through the smeary glass

I’ve been reluctant to share this story over the years because I’ve always suspected it’s a bit too perfect and that it might be an urban myth or bus crew folklore or something – a story passed around by bus conductors – but, thinking about it, my mum didn’t do that sort of thing, so here it is…

In the 1950s my mum and dad were both London bus conductors. It’s how they met – at Vauxhall bus garage. My mother, Bridie, from Ireland and not long out of her ATS uniform and my dad, George, from South London, between the river and the Elephant. He was a young lad, three years younger than her but they were both in their twenties.

Black and white photo of a young George Bowbrick, wearing his London bus conductor's uniform and Brylcreme in his hair, sitting in the driver's seat of a bus - in the early fifties
George Bowbrick, bus conductor, apparently pretending to be a driver. This is not his story

There were so many stories from that period. I imagine working on the buses is all stories, even now. My dad was the storyteller in the family so most of them were his but mum used to tell this one story that I always felt was so rich in meaning – about the period, about the people she worked with, about London and working life and all that.

My parents worked on the 10s and the 73s, both long routes that ran right through town. I’m pretty sure the number 10 went from Vauxhall to Kings Cross (via Victoria) and then out into the Eastern suburbs – Wanstead, Woodford and so on (bus nerds, correct me).

Black and white photo of a young Bridget (Bridie) Bowbrick in the early fifties, wearing a spotted party dress and a cardigan, handbag hooked over her right arm, smiling quizzically
Bridie Bowbrick, née Quirke, bus conductor. This is her story

Along the busy bit of the route – through the West End – the buses were crowded almost the whole time and they ran frequently – at the busiest times of day they’d leave the garage every 90 seconds or two minutes. London’s population had peaked in 1939 but even in 1951 it was still above eight million. It was teeming with working people day and night.

A lot of mum and dad’s stories centred on the strange, sometimes quite intense relationships the conductors had with their drivers. It was a partnership and a hierarchy. The driver was the boss, captain of the ship, sometimes a father figure, and the conductor was a kind of apprentice – often younger and less experienced. The war had thrown everything in the air, of course, as it had before. Women had entered the bus service to cover for conscripted men and then, afterwards, many men brought the driving skills they’d acquired in the forces back to the buses. Drivers, consequently, in this period, were often literally battle-hardened military men. They’d driven tanks and ambulances and trucks in theatres of war all around the world.

According to mum, these men were fascinating and charismatic – fearless and sometimes a bit unhinged. The way my mum put it, if you’ve been chased by Nazis across the Libyan desert you probably feel a bit less concern for what you’re told to do by a man with a notebook and a peaked cap. Managers and inspectors deferred to these men, left them to it.

So this story takes place on a number 10 going approximately North, in the early evening. The route’s still busy with commuters, it’s dark and it’s raining. My mother’s on the platform. Behind her, bunched up by traffic and rain, she can see five other 10s, in a line going back down the Kings Road. This is the worst-case scenario. Her bus is at the front of a convoy of others, during rush hour and in the pouring rain.

Bus conductors hate this. If you’re at the front of the convoy, all the crews behind you will make it their business to keep you there – that way you get to every stop first and have to pick up all the passengers and, of course, take all the fares, fold all the pushchairs, shove all the luggage into that space under the stairs, help all the pensioners into their seats by the platform…

Meanwhile, if they’re lucky, the buses behind won’t have to pick up more than a handful of passengers and their conductors can continue to lounge at the back of their half-empty buses all the way through town, watching the city go by. There are various strategies for dealing with this terrible situation if you’re the crew at the front – you can stall and wait a bit longer at each stop or try to persuade passengers to hang on for the next one – “the one behind’s empty!”

But ultimately it’s not up to you. The drivers behind will make a superhuman effort not to pass you – it is, after all, their duty to their conductors. And these are very loyal men, as I’ve already explained, men schooled by war, by years in the cabin of an armoured car or at the wheel of an ammo truck. They will not yield.

A London Transport RTL1125 bus waiting for a new crew from Gillingham Street, probably in the 1950s
This number 10 is of the right vintage – it could even be the one in Bridie’s story. It’s from London Bus Route Histories.

So, my mother and her driver – I’m pretty sure his name was Len, a Desert Rat – communicating through the bus crew’s code of taps with the conductor’s budget key or by banging on the roof of the cab – are resigned to their fate. The whole schlepp through the West End will be a nightmare and it will not ease up till the quieter roads beyond when the drivers behind might finally give up their stations in the convoy and generously overtake, waving sarcastically as they go.

But, on this occasion, on this cold and rainy night, Bridie’s driver has a better idea. Sloane Square is coming up and he has a plan to get out of this bind. All six buses are now in a tightly-packed convoy with no gaps. The scene is set for an audacious escape. Our driver is going to do something so bold, so wrong (so in contravention of the rules in the drivers’ handbook) that he will be remembered for it for years afterwards – and quite possibly disciplined for it, if anyone can pluck up the courage to do so.

Map of Sloane Square area in London with the route of the No 10 bus (now defunct), from Kings Road, through the square and along Eaton Square shown overlaid
Pretty sure this is the correct route through Sloane Square

He doesn’t tell Bridie about his plan – there’s no code he could use to communicate this kind of transgression anyway – he just does it. The bus enters Sloane Square and proceeds clockwise around the oblong, past Peter Jones but then, instead of exiting the square in the prescribed manner, through Eaton Square and up to Victoria, he does the unthinkable and continues round the square, past the Royal Court, past the tube station and on round. You’ve already guessed it. His plan is to join the back of the convoy, escaping from the bind in one brilliant, incisive move, bold like he’s back at Tobruk. And this is a bold move. In the code of the buses there’s really no greater transgression that diverging from your route (or even getting out of timetable order). It’s right at the top of the list. If they were seen they’d be in real trouble, and the driver might even be dismissed. And it’s worse – there are very often inspectors at Sloane Square. This is high risk.

The thing is, though, it doesn’t work. Our driver doesn’t break out. He doesn’t break out because driver number two sees the first one dodge the exit from the square, instantly divines his plan and – I told you they were bold – follows! So now two buses have broken the rules and two have headed back round the square. And, obviously, the third bus follows too. And it goes on, no one backs down. The fourth, the fifth, the sixth – they all follow!

They don’t stop at one circuit either. The whole convoy is now, like a big, red fairground ride, going round and round Sloane Square. And this is now a game of chicken. The first driver to lose his cool and turn off the square will inherit all the passengers for the rest of the journey across town. He will dump his conductor right in it and there will be hell to pay. It’s a matter of honour.

This is now all a bit wild, unprecedented, a thrill for all involved. The conductors are all hysterical – shouting to each other as they circle the square. The way my mum put it, this was a career high and the absolute peak of naughtiness in her whole respectable working life. She was giddy with excitement, giggling on the platform, swinging out as the bus took the corners of the square. She told me they made several circuits – passengers beginning to yell and complain, ringing the bell – before one of the drivers gave it up and turned North.

But the thing is, it wasn’t Len! It was one of the other drivers and Bridie was liberated, relegated to third or fourth place in the line of buses. Her heroic driver had taken an enormous, bold chance to save her a bit of work on a miserable Winter’s night. You can imagine what this did for their bond.


  • I’d love to have met Len – mum and dad stayed friends with a lot of their old friends from the buses – but my mother told me he died not long after this.
  • If you ever jumped onto the second or third bus in a convoy like this you’ll remember the disorienting experience of getting the bottom deck to yourself while the bus in front is so full it’s popping rivets.

The fifth emergency service

19 June 2017 UPDATE: I’ve just taken down the picture of my staff pass that sat at the top of this post – I’ve been advised that these days it’s thought to be uncool to share pictures of your pass online.

I’m quite new at the BBC so I’m still pretty wide-eyed about the whole experience. Actually being allowed into Broadcasting House and TV Centre still makes my heart race. I just wave my staff pass and I’m in. OMG.

People tell me I should take that staff pass off when I leave the building. I think that’s actually policy, in fact. Health and Safety, privacy and so on. But I don’t. I leave it hanging there and wander round like a big BBC dweeb. Partly because I’m proud of it (showing off a bit really) and partly because it gets me into the most interesting conversations.

And in the time I’ve been wearing the thing, of the literally dozens of encounters it’s triggered, only one has been even slightly negative: the old guy who leaned in close on the Central Line and said, quite loudly, “British Bullshit Corporation innit?” But even that one wasn’t really negative, since it developed into an excellent ten-minute chat about spin in politics.

And there’s more. Not only do people react in a positive and friendly way to my BBC pass, they go further and routinely provide evidence that they trust me more because of it. Evidently, working for the BBC puts me in that category of near-public servants, the AA men and commissionaires and bus inspectors and Salvation Army buglers who are routinely asked to help in public places. The other day, a woman practically jogged across Tavistock Square to ask me how to get to Euston Station: “I saw your badge, I knew you’d help.”

On the train to Birmingham I was asked to watch two small children while a bacon roll was fetched, an American asked me how to get a tour of Parliament, two women asked if it was OK to reverse on a one-way street. I’m the fifth emergency service – the one you ask to hold your brolly or steer your car while you push it (I’m not making this up). I was asked “Is this a good book?” in Foyles at St Pancras. There’s a kid on the till in a Central London supermarket who grills me about current affairs every time I go in.

And the message, of course, of all this happy, trusting behaviour (I can recommend it, it’s a proper cheer-up) is simple. Almost every day, my BBC staff pass provides me with evidence that the Corporation is not the Great Satan that some (even people who’ve got their own BBC passes) would want you to believe. And this, of course, encourages me hugely. The political classes and the haterz in the pop media may have scented the opportunity to topple the whole eighty year-old, self-contradicting edifice but the general public thinks it’s all right and would even trust it to help them top up their mobile (there’s another one).

Am I deluding myself? I don’t think so. I’m sure that some of the nice folk I meet harbour misgivings about executive pay or dumbing down or crowding out and it’s not inconceivable that some of my fellow commuters would like to work me over with a rubber hose or push me under a train because of where I work. It’s just that the data doesn’t support it. I’ve got data and you can’t argue with data.

Do people wearing the staff passes of British Gas or The Telegraph or Schweppes get this treatment? More to the point, do people stop Jeremy Hunt in the street and ask him where the oil goes in a Honda Civic?

Union trouble

Royal Mail strike billboard by www.flickr.com/photos/elenatari/

What’s with the unions? Can’t they see that working people in a globalised economy need smart, strategic representation, not belligerence?

Strikes are uncool. Strikers are uncool. They’re aggressive, negative, out-of-date. Strikers are defensive, anti-change, stuck in the 1970s. Everyone knows that. Strikes only happen in the backward industries: the dirty, blue collar industries. They’re counter-productive, anti-social, self-destructive. Even the left don’t like strikes any more: they’re an inconvenient reminder of where we come from: they’re the dirty-fingernailed id to our lighter-than-air post-industrial ego.

Wired metropolitan information workers like you and me just can’t identify with the strikers and their combative, one-dimensional, 20th Century model of work and life. Even progressives secretly suspect that strikers are just a bit slow. Why don’t they just get with the programme? Re-skill, learn to promote themselves, stop whinging and escape from the miserable zero-sum game of wage discipline, downsizing and workplace reform? Come on guys. Get a blog!

Of course, the unions don’t help. They’ve shown no readiness to update the class warrior image: they’ve made nothing of their extraordinary resources: twelve million members, vast assets and a guaranteed income to die for. The unions could, by now, have morphed into a powerful modernising institution, defending not doomed jobs in doomed industries but the future welfare of their members and their families. Why aren’t unions helping to prepare working people for change?

Why aren’t they building capacity, training and enabling? If the unions had ‘brand values’ they’d be all about defence, resistance, retreat. But the unions are really the natural owners of aspiration, improvement, progress. Generations of short-sighted leaders have allowed the unions to be pushed into this negative, bottom-rung position where it’s hard for them even to deliver their basic functions: defending the exploited and representing the voiceless.

Unions, in the space of one generation, have gone from glorious emblem of solidarity, organisation and resistance to shoddy irrelevance. The communications union, authors of the current mess at the Royal Mail, could have been leading change in their industry: they could have been in the driving seat, taking proposals to management, pushing reform of the business as a means to improve the odds for their members.

But what they’re doing is what they’ve always done: it’s a kind of industrial era Tourette’s. They know that a strike can only damage their interests but they just can’t help it. They’ve allowed themselves to be so thoroughly painted into a corner by decades of intransigence and avoidance of change that this kind of beat-yourself-up behaviour really is their only option. It’s heartbreaking and disappointing and it serves working people very poorly indeed.

(Picture by yousoundhollow)

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Shaving for a living

king_of_shaves.jpg

A couple of months ago I blogged a company called King of Shaves, one whose product I had always admired and whose brand I thought was interesting – unconventional, quite funny, a bit knowing. I sort of thought it was American: a bit too much chutzpah for a UK company, I thought.

Anyway, it turns out I was wrong – they’re from Chesham in Bucks – and now, dear reader, I work there! I’ve taken a job as interim head of digital, working with the company’s founder Will King (the King himself), his MD Andy Hill and the rest of his small but perfectly formed team to – among other things – bring the firm’s already quite successful web presence up to date and to come up with interesting new digital stuff.

I’m going to be thinking about ecommerce sales, site traffic and opt-in data. If you have expertise or an interesting product in any of those areas I would, of course, be happy to hear from you.

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Commuting again

As some of you know, I’ve been at home for a while now, developing a detailed understanding of my children’s appalling table manners (and helping my wife start a business, of which you will soon, I’m sure, be made aware). I’m not doing that any more, though. I’m working – in a glittering tower in the quite amazing Mediaeval walled city they call Canary Wharf.

I wear a swipe card on a ribbon, eat stone-baked pizza in a gorgeous cafeteria and shop in a supermarket that has its own sushi bar. It’s disorienting and quite exotic and I’m enjoying it a lot. I’m working with some clever young people (who humour me when I tell them stories about the old days) and after work we go to a bar where a girl dispenses Tequila from a sort of gun-belt.

Back in the office, we’re covering the walls in colourful plans and flow charts and filling the empty desks with more clever people as fast as we can. What we’re up to, though, is a secret…

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More about work

Bill Morris’ series about work, Workaday World, is really good. Very nicely put together, sort of contemplative, focused on the voices of working people (and I’m pretty sure that’s Brian Eno on the soundtrack). It ought to be a set text for business and sociology students. Part two (MP3). This is a programme that really, really ought to be properly archived…

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